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You gave a great presentation, answered all their concerns, responded to objections, but you couldn't get them to sign on the dotted line. Wouldn't it be awesome if 100% of the presentations you made were sold? But unfortunately the average bankcard salesperson will only close around 20%-30% of their presentations on their first visit. The real money is made in the next step of the sales process: follow up.
Read on to see how both you and your customer can benefit from great customer follow up when selling wireless deals.
Good Luck!
Marc
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Marc Beauchamp |
| Vice President of Indirect Sales |
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It is not too late - we still have a limited quantity of high-quality refurbished Mobilescape 3000s available!
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Each terminal comes with a full 1
year manufacturer's warranty. |
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All refurbished Mobilescapes have
been extensively tested and
certified. They are "like new!" |
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Order requests are filled on a first
come, first served basis, so act now! |
Contact your relationship manager for pricing and complete program details.
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We're here to help! |
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When it comes to training, Commerciant has you covered. Whether you are a new or old ISO/agent or have a merchant that needs a little extra help, we have a weekly training session for everyone.
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Basic ISO & Agent Training - Tuesdays, 10:00 am CT and Thursdays, 1:00 pm CT |
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ISO & Agent Mobilescape Demo Training - Fridays, 1:00 pm CT |
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Merchant Mobilescape Training - Fridays, 11:00 am CT |
 All training calls use the same phone number and training code: 1-866-365-4406 and code 7355512#. For complete details, visit our ISO/Agent Resource Center.
For those that can't make the training calls, we have online training presentations available on our website.
Even better, if you can put together a group of 10 or more, we would be happy to come to you for a custom, "hands on" training class. |
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A picture is worth a thousand words! |
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Increase your Mobilescape 3000 and 5000 sales by featuring them on your website. Mobilescape pictures and literature can be found in the ISO/Agent Resource Center at www.commerciant.com.
Still need help?
Contact our marketing department at marketing@commerciant.com or call 713-735-5534 for assistance. |
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Cash In With Customer Follow-up! |
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Regardless of how you got to this stage, it's now critical that a well-designed follow-up plan is executed. This is the one area where I see most average salespeople drop the ball on a consistent basis. They fail to maintain customer contact for several reasons including poor time management, lack of organizational skills, or just plain laziness. Superior, or even above average, follow-up skills will increase sales dramatically and your residual stream as well.
If you're working a large group of prospects, rate them from a high to low probability of purchasing. Concentrate the majority of your energy on those merchants with the highest possibility of closing in the shortest time frame. Just be aware that more sales are made in the follow-up stage than any other.
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2008 ETA Annual Meeting & Expo |
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Planning to attend this year's upcoming ETA Show in Vegas? If so, please be sure to stop by booth 914 and say hello. Several of our executives will be there including
ETA Annual Meeting & Expo
Mandalay Bay Resort & Casino
April 15-17, 2008
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Commerciant Achieves PCI Certification |
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In October 2007, we successfully completed our security audit and achieved full certification as a Level 1 Service Provider under the Payment Card Industry (PCI) Data Security Standard.
The Cardholder Information Security Program (CISP) establishes a set of 12 industry-wide requirements designed to protect sensitive information from being compromised. These requirements, which also include numerous sub-requirements, are directed at all businesses that store, process, or transmit cardholders information. The announcement demonstrates Commerciant's commitment to protecting the confidentiality and integrity of cardholder data and personal data that make purchases from merchants using the Commerciant payment platform.
"Identity theft, privacy and payment fraud are critical concerns for Commerciant and the payments industry in general and we are pleased to provide our partners and clients a secure solution," said Timothy D. Davis, chairman and CEO of Commerciant. "The Level 1 certification under PCI demonstrates that we are serious about protecting consumer credit card information as we enable our customers to process payments everywhere."
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